Refund Policy

Custom items are non-refundable.

We have a 7-day satisfaction policy, which means you have 7 days after receiving your item to contact the owner about your product.  

You’ll also need the receipt or proof of purchase. 

You can contact us at yvettescustom@gmail.com.  Items sent back to us without first contacting the owner, will not be accepted. 

You can always contact us for any return questions at 901-412-6920. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.